Swamp Shop FAQ
Q: What is the WWOZ Swamp Shop?
A: The Swamp Shop is WWOZ's online store and now a Retail Store located inside Louisiana Music Factory @ 421 Frenchmen Street. You can place your order online and we ship anywhere in the world, or come in to the store and shop in person. We've got all kinds of WWOZ clothing and gear as well as some vintage Jazz Fest tees for purchase. These products are often limited edition; some are classic and some are new. Your purchases directly help support WWOZ!
Q: What's the vintage Jazz Fest tee hullabaloo all about?
A: We've been given the special opportunity to sell shirts from Jazz
Fests past, recently discovered in an excavated vault within a sealed up
tomb we found underneath the Fairgrounds. This means that if you LOVED
Jazz Fest 2002 and you forgot to buy a tee-shirt to commemorate it, you
might be in luck, as we're selling some of the last available shirts
through our Swamp Shop.
This means we don't always have each shirt in every size; but it
means that once we run out, we're out for good and there'll never be
another shirt like it in the whole Universe.
B: We do not sell new or this years Jazz Fest Shirts or Posters.
» Check them out!
Q: Does the Swamp Shop have a physical store I can visit?
A: Yes! WWOZ is proud to announce the opening of its first Swamp Shop Retail Store on Feb. 8th, 2014! We have a space inside the new location for the renowned Louisiana Music Factory now at 421 Frenchmen Street. Email us at email@example.com or call 504-525-4887 for hours, which will change seasonally. Come on by darlins!!!
You can connect with us on Facebook and the 'OZone e-newsletter--sometimes we sell select merchandise at festivals around town, and will let you know when we do.
Q: How are Swamp Shop items shipped?
A: All products will arrive via USPS Priority Mail for domestic shipping
and USPS First Class Mail for international shipping. Orders are normally fulfilled within two to three business days after they are placed, but there are certain times of the year when this is not possible.
In general, the first item you purchase will cost $8.00 to ship, and
each additional item will cost an additional $1.00 plus handling. Exceptions to this
rule include coolers, umbrellas, and which cost
more due to weight, size, destination and preciousness. Domestic orders will
arrive about a week after you place your order, and international orders
will take a couple of weeks or so, depending on the destination. All items are packed with 'OZ love
Q: What is the Swamp Shop return policy?
A: Good news! Thanks to you, the Swamp Shop is growing, and we can now offer an enhanced return policy. All items may now be returned for store credit, except for clearance items, which may not be returned. Unwanted items must be returned within 30 days from the date of sale. Shirts must be unworn and unwashed and in the same excellent condiiton as sold to you. Store credit is valid for 60 days from the date of sale.
To return your item/s for store credit, you must first write to SwampShop@wwoz.org to receive further instructions. After you get the go-ahead, you will ship your item/s to: WWOZ Swamp Shop, PO Box 51840, New Orleans, LA, 70151-1840. Customer will pay all return shipping costs. WWOZ is not responsible for returned items lost in the mail. After we receive your returned items, you will receive your store credit. You may then purchase a shirt in a different size, or apply the credit to something else.
Q: Where do you find all those gorgeous models showing off your products?
A: They are our handsome and talented volunteers!
Q: I'm a current member of WWOZ. Is there some kind of discount for me?
A: Why yes, there is! Just check out your membership card for details. You have been given a discount code that can apply to OZ Non-Sale items.
When you use it make sure to select the "Update Cart" button to apply. You can use the membership discount at the store too! You need to have it with you, present it and have it be a current date. Louisiana Music Factory will take 10% all non-sale items as well - In Store Only and with current card presented.
Q: How can I contact the Swamp Shop with any questions?
A: Send an email to SwampShop@wwoz.org.
Q: How awesome will I be when I sport my new ‘OZ duds around town?
A: Very awesome.