Swamp Shop FAQ
Q: What is the WWOZ Swamp Shop?
A: The Swamp Shop is WWOZ's online store and now a Retail Store located inside Louisiana Music Factory @ 421 Frenchmen Street. You can place your order online and we ship anywhere in the world, or come in to the store and shop in person. We've got all kinds of WWOZ clothing and gear as well as some vintage Jazz Fest tees for purchase. These products are often limited edition; some are classic and some are new. Your purchases directly help support WWOZ!
Q: Does the Swamp Shop have a physical store I can visit?
A: Yes! WWOZ’s Swamp Shop Retail Store inside the Louisiana Music Factory at 421 Frenchmen Street at Decatur. Email us at firstname.lastname@example.org or call 504-525-4887 for hours, which will change seasonally. Come on by darlins!!!
Q: How are Swamp Shop items shipped?
products will arrive via USPS Priority Mail for domestic shipping and
USPS First Class Mail for international shipping. Orders are normally
fulfilled within three business days after they are placed, but there
are certain times of the year when this is not possible.
Domestic orders will arrive about a week after you place your order, and international orders will take a couple of weeks or so, depending on the destination. All items are packed with 'OZ love and care!
Q: What is the Swamp Shop return policy?
A: Regular priced clothing may be exchanged with receipt and within 14 days of purchase. All items must be unused, unworn & unwashed. ALL SALE ITEMS ARE FINAL.
To return your item(s) for store credit, first write to SwampShop@wwoz.org to receive further instructions. After you get the go-ahead, you will ship your item(s) to: WWOZ Swamp Shop, PO Box 51840, New Orleans, LA, 70151-1840. Customer will pay all return shipping costs. WWOZ is not responsible for returned items lost in the mail. After we receive your returned items, you will receive your store credit. You may then purchase clothing in a different size, or apply the credit to something else.
Q: I'm a current member of WWOZ. Is there a discount available?
A: Why yes, there is! Just check out your membership card for details. You have been given a discount code that can apply to OZ Non-Sale items.
When you use it make sure to select the "Update Cart" button to apply. You can use the membership discount at the store too! You must present a valid card. Louisiana Music Factory will take 10% all non-sale items as well - In Store Only and with a valid card, too.
Q: How can I contact the Swamp Shop with any questions?
A: Send an email to SwampShop@wwoz.org.
How awesome will I be when I sport my new ‘OZ duds around town?
A: Very awesome.